Customer Login and Restore

Please login to access your account information or restore your system.

    Forgot your Account ID?
Locate your Account ID

You can find your Account ID in either of these two locations:

  1. Windows Taskbar Icon In the Windows System Tray (located in the bottom-right corner of your desktop, near your clock), right-click on the Backup icon — which looks like a small gray computer and safe. Select "About..." and you will see your Account ID.
  2. Right-click on the Backup Neighborhood icon located on your Windows Desktop. Click on Properties and you will find your Account ID in the Properties Dialogue box.
  Forgot your password?
Important Service Announcement - Effective March 31, 2013, the service will no longer be available. If you are a curent customer you will receive email communications about this change and how it affects your subscription.
For questions, please contact Customer Support at or (800)-538-2000, option 4, Monday - Friday, 9 a.m. to 9 p.m. ET.